Portfolio Details : 'GovDrive' Case Study

OLD-GovDrive HomePage

Process

  • Conducted stakeholder workshops with NIC and product owners to map priorities and constraints.
  • Audited existing flows and performed heuristic reviews and quick usability tests.
  • Rebuilt the information architecture to prioritize common tasks and reduce cognitive load.
  • Created a scalable design system with tokens, components, and accessibility rules.
  • Iterated high‑fidelity prototypes with engineering for performance and security compliance.

Project information

  • Role: UX Architect
  • Category: Multiple platform revamping (Web, mobile, desktop, and dashboard)
  • Client: NIC (National Informatics Center)
  • Project Tenure: August'2025 - Dec'2025
  • Project URL: https://drive.gov.in/

Project Overview

GovDrive modernized a legacy government cloud portal with a unified UX/UI across desktop, web, and mobile, improving usability, accessibility, and operational efficiency for administrators and citizens.

Problem Statement

The existing portal had outdated interfaces, inconsistent cross‑platform experiences, and complex workflows that slowed task completion and increased support overhead. Security and compliance constraints added friction to routine tasks, and users struggled with discoverability and task completion.

Role and Responsibilities

Lead UX Architect — owned UX strategy, information architecture, design system, cross‑team alignment with NIC engineers, and delivery of three product releases within a three‑month sprint.

Process

  • Conducted stakeholder workshops with NIC and product owners to map priorities and constraints.
  • Audited existing flows and performed heuristic reviews and quick usability tests.
  • Rebuilt the information architecture to prioritize common tasks and reduce cognitive load.
  • Created a scalable design system with tokens, components, and accessibility rules.
  • Iterated high‑fidelity prototypes with engineering for performance and security compliance.

Solution

Delivered a cohesive product suite including responsive dashboards, role‑based interfaces, and task‑centric workflows. Key features included a searchable document store, streamlined upload and sharing flows, clear status indicators for secure operations, and accessible components meeting WCAG guidelines.

Impact and Metrics

  • 4 UX products delivered in 5 months; reduced time‑to‑task for core workflows by an estimated 30%.
  • Improved cross‑platform consistency and reduced support tickets related to navigation and task errors.
  • Recognized with the Outstanding Performance Award from CIPL for timely delivery and stakeholder impact.

Key Takeaways

  • Design systems accelerate delivery in security‑sensitive environments.
  • Early alignment with engineering and compliance teams prevents rework.
  • Prioritizing task flows and accessibility yields measurable operational gains and stakeholder trust.